Returns:
We honor the manufacturer's expressed warranty. Only NEW unopened items may be returned. If the product has been opened, a 20% restocking fee applies. Items must be in the original packaging. Please include a receipt or proof of purchase. Do not send your purchase back to the manufacturer!

 

Cancellations:

Cancellation of a special ordered item incurs a 20% restocking fee.

 

Exchanges (new items only):
We will replace new items if they are defective or damaged. Please request an RMA via email info@musicloversaudio.com and send your item to: 2116 Blake Street Berkeley, California US 94704.

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Used & Demo Items:
Used & Demo Items are sold AS-IS and working unless otherwise specified. We do not accept returns, exchanges, or refunds on Used & Demo Items. All Used & Demo Item purchases are FINAL SALE.

 

Refund Procedure:
Once your return of a new, unopened product is received and inspected, we will email you to notify you that we have received your returned item. Once inspected your refund will be processed, and a credit will automatically be applied to your credit card or original payment method. All refunds are subject to a 2.9% processing fee.

 

Shipping:
To return your product, you must mail your product to: 2116 Blake Street Berkeley, California US 94704. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You must insure your item. The cost of return shipping will be deducted from your refund.